退款政策 (Refund Policy)

1. 买之前你就能试

注册赠送 50 次，足够完整跑通几篇全渠道发布。请先用免费额度确认各平台的效果符合预期，再决定购买。

2. 只有成功才扣费

发布失败、或结果「没能确认」的，不扣次数。所以「某个渠道没发出去」不需要走退款——那部分次数本来就还在你账上。

3. 什么情况可以退

购买后 14 天内，且这笔购买的额度使用不超过 20 次，可申请全额退款。

超过 14 天，或已使用超过 20 次，不再受理。

⚠️ 我们不做按比例退款。一笔几十元的订单去算分数，双方耗掉的时间都比金额多。

4. 不适用退款的额度

• 注册赠送、邀请奖励、活动赠送、反馈奖励的额度——它们没有付过钱。
• 卡密一经显示，视为已交付。兑换码是一次性凭证，显示后无法收回。若你尚未兑换，请联系我们，核实该码确实未被使用后个案处理。

5. 退款之后

退款完成后，我们会在账本上扣回这笔购买的额度。

如果你已经用掉了其中一部分，余额可能变成负数，发布会暂停到补足为止。这不是处罚——那部分次数确实已经用掉，而款项退回去了。你可以随时充值补足，或联系我们说明情况。

支付平台发起的拒付（Chargeback）适用同一规则。

6. 次数永不过期

已到账的次数没有有效期。有有效期的只有兑换码本身，码上会写明。

7. 平台改版导致的异常

若第三方平台突发改版导致某个渠道不可用，我们会通过服务端下发选择器热修复。对于故障期间异常扣除的额度，核实后直接补发额度。

8. 怎么申请

发邮件到 [email protected]，主题写 [退款申请]，附上注册邮箱和订单号。

我们 3 个工作日内答复。⚠️ 通过之后由购买平台原路处理，到账时间按它的规则——这一段不在我们的控制范围内，所以我们不对到账时间作承诺。

1. Try Before You Buy

Every new account receives 50 free dispatches on registration, sufficient to run multiple end-to-end multi-channel dispatches. Please test target platforms to ensure formatting meets your expectations prior to purchase.

2. Charged Only on Successful Dispatch

Dispatches that fail or whose status is "Unconfirmed" are never deducted from your balance. Consequently, a single channel experiencing temporary network timeouts does not require a refund process—those credits remain untouched in your ledger.

3. Refund Eligibility Criteria

You are eligible for a 100% full refund if you request it within 14 days of purchase and have used 20 or fewer credits from that order.

Requests made after 14 days or where more than 20 credits have been consumed are not eligible.

⚠️ We do not offer fractional or pro-rated refunds.

4. Non-Refundable Items

• Sign-up bonus credits, referral rewards, event allowances, or bug bounty credits—no monetary payment was made for these.
• Redemption License Keys: Once a license key has been displayed to the user, it is deemed delivered. If an unredeemed key was purchased in error, contact support for case-by-case verification.

5. Ledger Adjustments Post-Refund

Upon refund approval, the purchased credit balance will be debited from your accounting ledger.

If a portion of the credits was used, your account balance may reflect a negative value, pausing publishing until refilled. This is an objective balance adjustment to account for consumed dispatches. Merchant chargebacks follow identical criteria.

6. Credits Never Expire

Purchased and credited dispatch allowances never expire. Only unredeemed promotional coupon codes carry explicit expiration dates.

7. Third-Party Platform Outages

If an abrupt target platform update temporarily breaks dispatch for a channel, we deploy remote selector hotfixes. Any credits improperly deducted during confirmed platform outages will be restored directly to your balance.

8. How to Request a Refund

Send an email to [email protected] with the subject line [Refund Request], including your registered account email and order ID.

We review and respond within 3 business days. ⚠️ Once approved, refunds are processed directly by our payment merchant (e.g., Paddle) to your original payment method according to standard merchant banking timeframes.